Sr. Backend Engineer (Billing)
Docker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps. We raised our Series C funding in March 2022 for $105M at a $2.1B valuation. We continued to see exponential revenue growth last year. Join us for a whale of a ride!
The Billing team ensures painless purchasing, reliable billing, proper user entitling, and robust payment reporting within Docker's products. As a Backend Engineer, you will propose, prototype, and eventually publish tools and features to solve problems, such as:
How can we rapidly roll out billing and subscriptions for new products and services?
How can we build a robust billing backend that will enhance the payment process?
What can we do to streamline internal and external business operations?
You will collaborate with product managers, designers, and engineers to design user journeys and API specifications, using tools like Slack, Zoom, Miro, and Notion. You will also work across departments on this team, interfacing with Business Operations, Data, Finance, Marketing, and Support more than our average team. You will be constantly seeking ways to improve development practices to ensure we maintain a high level of quality with a fast pace of delivery. You will help foster an optimistic and uplifting environment with collaboration and innovation. Finally, you should be passionate about how developers' lives could be made easier, and about Docker's role in that.
Build and improve on a billing system managing tens of thousands of subscriptions, and processing thousands of daily transactions
Lead and contribute to new features that enhance our users’ billing and payments experience in Docker Hub and other new Docker products
Write project proposals, document standard operating procedures, and evaluate 3rd party tools
Write, review, maintain, and document Golang code, including unit, integration, and e2e tests
Mentor, coach, and pair with team members on software engineering best practices
Work within a cross-functional delivery team of 5+ software engineers, with an embedded product manager and designer
Deploy code to production, and own the product throughout the lifecycle
Demonstrate cross-team collaboration and own the team’s engineering needs
Respond to daytime internal billing support requests, on rotation (avg. 12/week), from throughout the company
Participate in paid 12-hour daytime on-call shifts for one week every 2-6 months
Experience in senior and leadership roles, capable of taking initiative, supporting more junior engineers, and leading by example with an optimistic outlook
Experience and interest in user checkout experiences, payment processing, invoicing, recurring subscriptions, and/or business operations
Experience with payment and billing platforms (Stripe preferred)
Experience with debugging and related tools, test automation, troubleshooting, and understanding code of myriad authors
5+ years experience building SaaS applications
3+ years with a C-based backend language, preferably Golang
SQL (Postgres preferred)
Cloud platforms (AWS preferred, or GCP, Azure)
IaC (Terraform preferred)
Containers (Docker, Kubernetes)
CI/CD systems (Jenkins, GitHub Actions)
Python, data ingestion (ETL), and data pipelines (nice-to-have)
Salesforce and APEX (nice-to-have)
Knowledge of security and compliance best practices (PCI, SOC2, SOX)
Strong verbal and written English skills with a record of documenting SOPs and project proposals
Ability and interest in working at a fully remote company crossing international time zones
Past demonstrations of proactively working outside of this job description
What to expect in your first 30 days:
Being a fully remote workplace, Docker has a focus on keeping teams connected. To that end, your first two weeks will include a calendar with many 1:1 sessions intended to introduce you to your team and others with whom you will interact frequently. Expect to spend time on other onboarding activities like IT setup, navigating productivity tools, and getting familiar with your regular calendar cadence.
As part of your hands-on onboarding, you’ll have completed your first tasks contributing to the code base, getting familiar with the team’s Agile/Scrum processes and software development life cycle.
By the end of the month, you should be familiar with Docker’s values and goals, our leadership, your team, your tools, and where to go for information - everything you need to build an understanding of Docker Hub, Billing systems and infrastructure, and making your own impact to our systems.
What to expect in your first 90 days:
In your first three months you’ll have developed a good relationship with your team and have become familiar with its routines. You will be comfortable sharing ideas and opinions formed from your depth of experience in daily standups, weekly planning, and ad-hoc engineering discussions.
Expect to be familiar with the team’s roadmap and working directly with our project manager, planning ahead (e.g. through written proposals) and breaking down work on which the team will execute. Throughout bi-weekly sprints you’ll be making regular contributions to our Golang codebase and REST APIs, interacting with a PostgreSQL database and third party APIs like Stripe.
You’ll have become familiar with Docker Hub systems and infrastructure with a focus on backend services, frontend components, and external integrations owned by the Billing team. You will be gaining comfort completing Jira tickets and pull requests (as both committer and reviewer) on Github and deploying to production using GitHub Actions as our CI/CD system.
What to expect in your first year:
Within your first year you’ll have made significant contributions to team velocity through your work as an individual contributor, but also by creating impact through the skill and wisdom you impart on the team through mentorship, insight, and off-the-Jira-board contributions (architecture & design, process improvements, etc.)
You’ll have played a substantial role in the planning and execution of new tooling and internal system updates to facilitate pricing and packaging agility, usage-based billing, and billing support for new products contributing directly to Docker’s bottom line and long term ARR goals.
Working through Slack, Zoom, Notion, and Jira, you’ll have established strong relationships with our stakeholders in Business Operations, Accounting, Finance, and Support, comfortable handling and prioritizing ad-hoc requests and discussing your team’s involvement.
In collaboration with your manager, you will have a Career Development Plan that will outline your trajectory beyond your first year.
Freedom & flexibility; fit your work around your life
Home office setup; we want you comfortable while you work
16 weeks of paid Parental leave
Technology stipend equivalent to $100 net/month
PTO plan that encourages you to take time to do the things you enjoy
Quarterly, company-wide hackathons
Training stipend for conferences, courses and classes
Equity; we are a growing start-up and want all employees to have a share in the success of the company
Medical benefits, retirement and holidays vary by country
Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.
Due to the remote nature of this role, we are unable to provide visa sponsorship.