Vertex Ventures US
Vertex Ventures US

Customer Success Engineer (India / Bangalore Preferred)



Customer Service, Sales & Business Development
Bengaluru, Karnataka, India
Posted on Friday, April 5, 2024

Hasura is looking for an experienced Customer Success Engineer to work directly with Hasura customers to implement solutions and troubleshoot challenges. This role will work directly in partnership with a Solutions Architect who will oversee the holistic approach driving technical success for the customer.

DDN is changing the way developers and teams build software today. The Hasura DDN Engine is an open source tool that makes it fast and easy to compose multiple, varied data sources through a simple unified interface (e.g., GraphQL). This approach empowers developers to rapidly create and iterate their APIs thanks to the flexibility of this unified interface as well as the automation of toilsome considerations like security, performance, resource footprint, and scalability.

Hasura is being adopted by developers in some of the largest Fortune 500 companies as well as startups. We are excited to be at the intersection of two major ecosystem trends that will have a profound impact on development workflows going forward and we are looking for amazing people who are as excited as we are to join us on this journey!

What the role will involve:

  • Interface directly with customers on a daily basis to ensure the success of their implementation
  • Closely collaborate with customers to identify organizational challenges or gaps that can be resolved in partnership with the Solutions Architect
  • Assist the customer with implementation of the proposed solutions
  • Identify patterns and best practices through real-world observations and experiences
  • Gather feedback and share appropriately with internal stakeholders


  • Strong interest in working in a high growth, fast-paced and dynamic startup environment
  • Genuine empathy about solving real-world customer problems and building happy and successful customer relationships
  • Ability to work 8am-Noon US Eastern time 4 days a week
  • Strong, hands-on experience in the following technologies:
    • Linux, the terminal and other command line tools
    • Containerization (Docker and Kubernetes)
  • Deployment manifest tooling (Docker Compose and Helm)
  • Programming languages (TypeScript, Go or Rust)
  • Scripting languages (Python, shell or similar)
  • 2+ years experience working with enterprise customers such as those found within Forbes 500 and G2K companies in a DevOps/SRE or customer success capacity.
  • Self-starter who can deliver success based on high level goals designed by the Solutions Architect
  • Strong organizational and prioritization skills
  • Ability to travel for internal/customer meetings

Nice to have:

  • Experience with product-led growth initiatives
  • Experience with APIs such as GraphQL or REST
  • Experience with Hasura GraphQL Engine
  • Hands-on experience in the following technologies:
    • Management of multi-service or distributed API ecosystem
    • CI/CD technologies (Github Actions, Jenkins, CircleCI or Terraform)
    • APM solutions (Prometheus, Grafana, Datadog, New Relic or Dynatrace)
    • Databases (PostgreSQL, MongoDB, SQL Server, MySQL or Oracle)


(India) This position is based in India. Remote is an option but we strongly prefer candidates based in Bangalore.

Working at Hasura:

At Hasura, we help developers go from zero to fully fledged modern apps, blazing fast. Through your work at Hasura, you will have the opportunity to make a lasting impact on both how Hasura is built as well as the larger developer ecosystem.
As a team, we take a lot of pride in our work. We obsess over the developer experience, and our first priority as a company will always be to make things easier for our users.

Perks of working at Hasura:

  • Remote & Hybrid Work Environment: Our team is spread across multiple countries, allowing for remote work or in-person collaboration at our office spaces in San Francisco and Bangalore. We believe in a flexible work model that caters to individual preferences and promotes effective teamwork.
  • Self-care Fridays: We offer the second Friday of every month as a day off. This time allows our employees to engage in activities that rejuvenate and recharge them personally.
  • Equipment and learning allowance: We have equipment and learning budgets to ensure that our employees have the necessary tools and resources to succeed in their roles. We invest in their growth and development by facilitating access to relevant learning opportunities.
  • Donation Matching: We have an annual donation matching fund to encourage and enhance team member donations to global organizations working towards equality & equity.
  • Flexible timings & PTO: Because of our asynchronous ways of working, our employees have the freedom and flexibility to set their work schedules ensuring adequate support and team coverage. This flexibility enables a healthy work-life balance, complemented by generous paid time off (PTO) options.


Even if you don’t fulfill 100% of the above requirements or are unsure whether this would be the right fit, we’d love to hear from you. We welcome any questions during the interview process that you may have about our culture, the kind of work we do and the process we employ to make it all come together.
If you are a person with a disability needing assistance with the application process, please contact ta@hasura.io or +1 833-690-2124.

About Hasura:

Hasura is a venture-backed open-source technology company that makes your data instantly accessible over a real-time GraphQL API, so you can build and ship modern apps and APIs faster. Hasura connects to your databases, REST servers, GraphQL servers and third party APIs (eg: Stripe, Salesforce) and provides a unified API across all your data sources.
We are a globally distributed team, with offices in San Francisco & Bangalore.
Hasura, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.


Link to this page - https://hasura.io/careers/?jobId=VlZVCp8KrC8G

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