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Vertex Ventures US
Vertex Ventures US
30
companies
230
Jobs

Product Advocate

Hasura

Hasura

Product, Legal
San Francisco, CA, USA
Posted on Wednesday, May 8, 2024

Our Product Advocate team comes into play before or during a customer's evaluation journey, and serves as the product experts to help connect our solutions with their needs. We inspire trial activations and purchases by supporting customers with recommendations and resources based on our deep product knowledge of features and functionalities. As the ultimate mission of our team is to provide best-in-class customer support, our success metrics are built to reflect this. You will report into the head of sales and work closely with Marketing, Product and the Hasura community team.

We are looking for individuals who are dedicated, curious, and motivated. The ideal candidate will possess strong organizational skills, attention to detail, and communication skills. A strong candidate is flexible with change, comfortable in a fast-paced environment, and eager to begin a career in sales.

What the role will involve:

  • Manage and respond to customer questions through our service request queue and over the phone
  • Work across the business to make sure the customer is using the right team based on their needs and support sales teams who need assistance answering their customer's product questions
  • Provide support at our top-attended product demos, webinars and assist with customer questions in real-time.
  • Identify and research potential clients to create targeted lists, calls, and email campaigns using tools like LinkedIn Sales Navigator, ZoomInfo, and CRM software to gather and manage lead data.
  • Send personalized email sequences to potential clients to initiate contact and gauge interest in Hasura products.
  • Schedule meetings between potential clients and sales executives, ensuring a smooth handoff of well-qualified leads.
  • Work closely with the marketing team to understand campaign objectives and provide feedback on lead quality and engagement to refine marketing strategies.
  • Meet or exceed monthly and quarterly quotas for qualified opportunities and other defined performance metrics.
  • Maintain a deep understanding of Hasura’s products, industry trends, and the competitive landscape to effectively communicate value propositions to potential customers.
  • Improve the way we support our customers and seek out new and different ways to help increase satisfaction, all while doing so in a fun and supportive environment!

Requirements:

  • 1+ years experience in a customer-facing role at a startup is preferred
  • Customer-satisfaction driven
  • Experience supporting customers as a subject matter expert, and ability to recall and explain deep product knowledge back to a customer in a way that's concise
  • Working knowledge of building APIs, GraphQL, and proficiency with some backend engineering languages (Java, NodeJS, Python, etc)
  • Familiarity with app and api development terminology.
  • Highly motivated and driven individual who thrives working towards monthly and quarterly quotas
  • Ability to work in a fast-paced, collaborative environment

Location:

This is a hybrid remote and in-office role based in San Francisco.

Working at Hasura:

At Hasura, we help developers go from zero to fully fledged modern apps, blazing fast. Through your work at Hasura, you will have the opportunity to make a lasting impact on both how Hasura is built as well as the larger developer ecosystem.
As a team, we take a lot of pride in our work. We obsess over the developer experience, and our first priority as a company will always be to make things easier for our users.

Perks of working at Hasura:

  • Remote & Hybrid Work Environment: Our team is spread across multiple countries, allowing for remote work or in-person collaboration at our office spaces in San Francisco and Bangalore. We believe in a flexible work model that caters to individual preferences and promotes effective teamwork.
  • Self-care Fridays: We offer the second Friday of every month as a day off. This time allows our employees to engage in activities that rejuvenate and recharge them personally.
  • Equipment and learning allowance: We have equipment and learning budgets to ensure that our employees have the necessary tools and resources to succeed in their roles. We invest in their growth and development by facilitating access to relevant learning opportunities.
  • Donation Matching: We have an annual donation matching fund to encourage and enhance team member donations to global organizations working towards equality & equity.
  • Flexible timings & PTO: Because of our asynchronous ways of working, our employees have the freedom and flexibility to set their work schedules ensuring adequate support and team coverage. This flexibility enables a healthy work-life balance, complemented by generous paid time off (PTO) options.

Applying:

Even if you don’t fulfill 100% of the above requirements or are unsure whether this would be the right fit, we’d love to hear from you. We welcome any questions during the interview process that you may have about our culture, the kind of work we do and the process we employ to make it all come together.

If you are a person with a disability needing assistance with the application process, please contact ta@hasura.io or +1 833-690-2124.

About Hasura:

Hasura is a venture-backed open-source technology company that makes your data instantly accessible over a real-time GraphQL API, so you can build and ship modern apps and APIs faster. Hasura connects to your databases, REST servers, GraphQL servers and third party APIs (eg: Stripe, Salesforce) and provides a unified API across all your data sources.

We are a globally distributed team, with offices in San Francisco & Bangalore.
Hasura, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.

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Link to this page - https://hasura.io/careers/?jobId=mQywMoZJ00j6

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