Vertex Ventures US
Vertex Ventures US

Solutions Architect (Remote) (East Coast Preferred)



Posted on Saturday, June 22, 2024

Hasura is looking for an experienced Solutions Architect to work directly with Hasura customers to facilitate growth and adoption of the product within the organization.

GraphQL is changing the way developers and teams build software today. The Hasura GraphQL Engine is an open source tool that makes it fast and easy to compose a GraphQL API for secure data access across a range of data sources and existing GraphQL and REST APIs. This approach empowers developers to rapidly create and iterate their APIs thanks to the flexibility of GraphQL and automation of toilsome considerations like security, performance, resource footprint, and scalability.

Hasura is being adopted by developers in some of the largest Fortune 500 companies as well as startups. We are excited to be at the intersection of two major ecosystem trends that will have a profound impact on development workflows going forward and we are looking for amazing people who are as excited as we are to join us on this journey!

What the role will involve:

  • Guide customers throughout their post-sales journey with Hasura by developing a trusted technical partnership through well crafted guidance, solutioning and direction
  • Deliver dedicated onboarding sessions to enable the customers ability to self-serve and grow their usage of the product
  • Interface directly with customers on a daily, weekly or monthly basis to ensure the success of their implementation
  • Identify patterns and best practices through real-world observations and experiences
  • Gather feedback and share appropriately with internal stakeholders
  • Oversee technical relationship with the customer as they interface with support and engineering teams
  • Closely collaborate with members of the sales leadership team to highlight expansion opportunities
  • Contribute to internal initiatives such as enhanced documentation, white papers and architectural diagrams
  • Act as a champion and voice for the customer inside Hasura, making sure their feedback, concerns, and product feature requests are prioritized appropriately
  • Educate and work with customer success engineering to ensure customer challenges are addressed and resolved on time


  • Strong interest in working in a high growth, fast-paced and dynamic startup environment
  • Genuine empathy about solving real-world customer problems and building happy and successful customer relationships
  • Ability to work during US Eastern Time hours
  • Strong experience in the following technologies:
    • Linux, the terminal and other command line tools
    • Containerization (Docker and Kubernetes)
    • Deployment manifest tooling (Docker Compose and Helm)
    • Scripting languages (Python, shell or Rust)
    • CI/CD technologies (Github Actions, Jenkins, CircleCI or Terraform)
    • APM solutions (Prometheus, Grafana, Datadog, New Relic or Dynatrace)
    • Databases (PostgreSQL, MongoDB, SQL Server, MySQL or Oracle)
    • Cloud infrastructure (AWS, Azure or GCP)
  • 5+ years experience working with enterprise customers such as those found within Forbes 500 and G2K companies in a
  • DevOps/SRE or customer success capacity.
  • Experience architecting, implementing and managing complex multi-service applications.
  • Ability to work with and present to a variety of audiences including executive, business, technical and non-technical audiences
  • Excellent written and verbal communication, and presentation skills
  • Strong organizational and prioritization skills
  • Ability to travel for internal/customer meetings

Nice to have:

  • Experience with product-led growth initiatives
  • Experience with APIs such as GraphQL or REST
  • Experience with Hasura GraphQL Engine
  • Hands-on experience managing a multi-service technical solution or distributed API ecosystem


This role is fully remote in the US but we strongly prefer candidates based in the US East Coast.

Working at Hasura:

At Hasura, we help developers go from zero to fully fledged modern apps, blazing fast. Through your work at Hasura, you will have the opportunity to make a lasting impact on both how Hasura is built as well as the larger developer ecosystem.
As a team, we take a lot of pride in our work. We obsess over the developer experience, and our first priority as a company will always be to make things easier for our users.

Perks of working at Hasura:

  • Remote & Hybrid Work Environment: Our team is spread across multiple countries, allowing for remote work or in-person collaboration at our office spaces in San Francisco and Bangalore. We believe in a flexible work model that caters to individual preferences and promotes effective teamwork.
  • Self-care Fridays: We offer the second Friday of every month as a day off. This time allows our employees to engage in activities that rejuvenate and recharge them personally.
  • Equipment and learning allowance: We have equipment and learning budgets to ensure that our employees have the necessary tools and resources to succeed in their roles. We invest in their growth and development by facilitating access to relevant learning opportunities.
  • Donation Matching: We have an annual donation matching fund to encourage and enhance team member donations to global organizations working towards equality & equity.
  • Flexible timings & PTO: Because of our asynchronous ways of working, our employees have the freedom and flexibility to set their work schedules ensuring adequate support and team coverage. This flexibility enables a healthy work-life balance, complemented by generous paid time off (PTO) options.


Even if you don’t fulfill 100% of the above requirements or are unsure whether this would be the right fit, we’d love to hear from you. We welcome any questions during the interview process that you may have about our culture, the kind of work we do and the process we employ to make it all come together.
If you are a person with a disability needing assistance with the application process, please contact ta@hasura.io or +1 833-690-2124.

About Hasura:

Hasura is a venture-backed open-source technology company that makes your data instantly accessible over a real-time GraphQL API, so you can build and ship modern apps and APIs faster. Hasura connects to your databases, REST servers, GraphQL servers and third party APIs (eg: Stripe, Salesforce) and provides a unified API across all your data sources.
We are a globally distributed team, with offices in San Francisco & Bangalore.
Hasura, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.


Link to this page - https://hasura.io/careers/?jobId=EIqlhFztDXod

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