Support Engineer - Support (US Pacific work hours) (Remote) (India / Bangalore Preferred)
Hasura
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Remote
Posted on Jul 27, 2024
Hasura is hiring Support Engineers who can help our customers/community be productive with Hasura, and achieve their desired objectives by helping resolve their queries/issues related to Hasura features and usage patterns. You will work with our users across different product categories (Open Source, Cloud and Enterprise) to address questions in a ticketing system, and Github discussions forum to provide responsive and quality support. Internally, you will act as the voice of the user within the company, and liaise with the product and documentation teams to surface necessary changes.
What the role will involve:
Use your expertise in Hasura and backend development knowledge to answer questions, troubleshoot problems, and provide deep technical solutions to our users over email/ticketing systems, Github and Discord. Coordinate with the support operations team to meet internal/external support SLAs. Work with the Product team to improve overall Product UX for better developer experience. Work with the Documentation team to ensure our docs address common questions and use-cases. A lot of fun problem solving and building side projects with Hasura!
Requirements:
- 3+ years of experience in a Support Engineering role
- Creative problem-solving skills.
- Very good written & spoken communication skills in English.
- Prior experience in a technical support role, solving cases using a ticketing system
- Solid understanding of the modern web application stack.
- Strong interest in working in a high growth, fast-paced and dynamic startup environment
- Genuine empathy about solving real-world customer problems and building happy and successful customer relationships
- Ability to work US Pacific time hours. Will be required to take part in a rotation schedule for PagerDuty.
- Strong experience in the following technologies:
- Databases (PostgreSQL, MongoDB, SQL Server, MySQL or Oracle)
- REST APIs
- Linux, the terminal and other command line tools
- Containerization (Docker and Kubernetes)
- Scripting languages (Python, shell or Rust)
- Cloud infrastructure (AWS, Azure or GCP)
Nice to have:
- Familiarity with GraphQL
- APM solutions (Prometheus, Grafana, Datadog, New Relic or Dynatrace)
- Prior experience in a developer tools company.
- Experience with a backend language/framework like Java/Spring boot, Javascript/Node.JS
- Backend or Fullstack engineering experience
- CI/CD technologies (Github Actions, Jenkins, CircleCI or Terraform)
Location:
India (Remote/Bangalore): we have an office in Bangalore, and if you're based in Bangalore, you can choose to work out of our office.
Working at Hasura:
At Hasura, we help developers go from zero to fully fledged modern apps, blazing fast. Through your work at Hasura, you will have the opportunity to make a lasting impact on both how Hasura is built as well as the larger developer ecosystem.
As a team, we take a lot of pride in our work. We obsess over the developer experience, and our first priority as a company will always be to make things easier for our users.
As a team, we take a lot of pride in our work. We obsess over the developer experience, and our first priority as a company will always be to make things easier for our users.
Perks of working at Hasura:
- Remote & Hybrid Work Environment: Our team is spread across multiple countries, allowing for remote work or in-person collaboration at our office spaces in San Francisco and Bangalore. We believe in a flexible work model that caters to individual preferences and promotes effective teamwork.
- Self-care Fridays: We offer the second Friday of every month as a day off. This time allows our employees to engage in activities that rejuvenate and recharge them personally.
- Equipment and learning allowance: We have equipment and learning budgets to ensure that our employees have the necessary tools and resources to succeed in their roles. We invest in their growth and development by facilitating access to relevant learning opportunities.
- Donation Matching: We have an annual donation matching fund to encourage and enhance team member donations to global organizations working towards equality & equity.
- Flexible timings & PTO: Because of our asynchronous ways of working, our employees have the freedom and flexibility to set their work schedules ensuring adequate support and team coverage. This flexibility enables a healthy work-life balance, complemented by generous paid time off (PTO) options.
Applying:
Even if you don’t fulfill 100% of the above requirements or are unsure whether this would be the right fit, we’d love to hear from you. We welcome any questions during the interview process that you may have about our culture, the kind of work we do and the process we employ to make it all come together.
If you are a person with a disability needing assistance with the application process, please contact [email protected] or +1 833-690-2124.
About Hasura:
Hasura is a venture-backed open-source technology company that makes your data instantly accessible over a real-time GraphQL API, so you can build and ship modern apps and APIs faster. Hasura connects to your databases, REST servers, GraphQL servers and third party APIs (eg: Stripe, Salesforce) and provides a unified API across all your data sources.
We are a globally distributed team, with offices in San Francisco & Bangalore.
Hasura, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.
Hasura, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.
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Link to this page - https://hasura.io/careers/?jobId=pQ-nGj_vberf
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