Vertex Ventures US
Vertex Ventures US

Product Support Specialist



Product, Customer Service
Posted on Saturday, August 27, 2022
As a Product Support Specialist, you will be responsible for assisting customers with technical issues or questions relating to Orkes Enterprise Cloud Products. Their duties include communicating with them through messaging platforms, helping customers diagnose technical issues over chat and other communication channels as needed.
In addition to this, you will also be responsible for handling automated system alerts and using runbooks to solve these issues. You will also be monitoring system dashboards on a timely basis for health checks and take proactive actions based on runbooks when necessary.

What we are looking for:

  • Handling customer technical support cases through messaging, ticketing and email submission
  • Updating runbooks as the product evolves and working with engineers to create runbooks where necessary.
  • Monitoring System dashboards for health checks on a timely basis
  • Maintain client confidence by keeping their information confidential
Comprehensive health coverage including medical, dental, and vision
Unlimited PTO
Gym reimbursement
Annual personal development fund
Work headphones reimbursement
Employee Assistance Program (EAP)
Life Insurance options
About Orkes
Orkes is on a mission to empower developers around the world to easily build highly scalable applications. We plan on doing that by taking one of the most popular open source workflow orchestration platforms, Netflix Conductor, and making it easy for companies to use it as a cloud delivered service.
Developers across various industries are already using Conductor to power mission critical applications; that adoption is only the start of what's possible as Orkes works closely with, and contributes back to, the passionate Conductor open source community. Our team consists of the original founders of Conductor and we are well capitalized and backed by leading VC and angel investors.
The company we are building is anchored on our core values of mission focus, bias for action, finding energy from having diversity across multiple dimensions and building an inclusive culture for everyone. Our approach to bringing massive impact to various industries is by putting our customers & their needs at the center of our strategy and then delivering the right products and class leading operational excellence to force multiply the impact our customers are delivering.
All of this starts with hiring and growing an amazing team, and that's why we want to talk to you - wherever in the world you are!
Why join us?
We seek self-motivated, high-performing individuals with a passion for making developers' lives easier. We are an early stage growth mode startup, we are funded by some of the best names in Silicon Valley.