Vertex Ventures US
Vertex Ventures US

DevOps Engineer, Government Cloud with Security Clearance



Software Engineering
United States · Remote
Posted on Wednesday, June 19, 2024
Vectara provides a Trusted Generative AI platform that allows organizations to rapidly create a ChatGPT-like experience (an AI assistant) which is grounded in the data, documents and knowledge that they have. Our serverless RAG-as-a-Service also solves critical problems required for enterprise adoption, namely: reduces hallucination, provides explainability / provenance, enforces access control, allows for real-time updatability of the knowledge and mitigates intellectual property / bias concerns from large language models (LLMs). Our founding team includes industry pioneers and experts in neural information retrieval and distributed systems from Google.
Join us as we pursue our mission to help the world find meaning through trusted Generative AI for Enterprise Applications. People at Vectara are passionate about ensuring customers take advantage of breakthroughs in applied Artificial Intelligence (AI) to solve real-world technology & business problems today. Our team is a group of unquestionable all-stars in their respective fields of computer science and business from Google, Cloudera, Splunk, MongoDB, Elastic and more.

This position is for a strong DevOps engineer with an interest in overseeing the production deployment and operation of neural networks and information retrieval pipelines. Come help us build the future platform for retrieval-augmented generation!

Note that an active US Government issued security clearance is required.


  • 4+ years of experience in DevOps including automated system configuration, application deployment and maintenance, and infrastructure-as-code.
  • Active US Government issued Secret security clearance for managing government solutions in GovCloud. Experience with GovCloud.
  • Real-world experience managing production systems on large-scale in a public cloud and Kubernetes environments.
  • Hands-on experience with Kubernetes, Docker, Kafka, MySQL, VPC, IAM, Load Balancers, cloud object storage.
  • Infrastructure-as-Code (IaC) and gitops experience.
  • Troubleshooting production issues at both the platform and customer application levels.
  • Knowledge of the government landscape.
  • Good communication skills, understanding customer needs, project management, customer success.
  • Knowledge of the following is a plus: Terraform, ClickHouse, Prometheus, Grafana, Logging infrastructure, Observability frameworks, security, SOC2 compliance.


  • Deploy via IaC and maintain Vectara’s internally developed software on GovCloud.
  • Work independently within team environments to set up and maintain deployment in GovCloud.
  • Take end-to-end lead on identifying and escalating issues, propose solutions with discussions with the dev team, and deploy solutions.
  • Direct customer interaction, spanning initial use case discovery and exploration, product Q&As, technical POC assistance, coordination with customers on milestone deliveries.
  • Project management for government projects, status updates, and coordinating deliverables of project phases.